brynter.com

Booking, Cancellation & Refund Policy

How reservations, pricing, cancellations, rescheduling, late arrival and refunds work for services booked with brynter.com.

1. Reservation requests

A booking is confirmed only after we send written confirmation by email. Before you confirm, we disclose service characteristics, total price, payment terms, performance date and place, cancellation and refund rules, and the complaint procedure, as required by Law of Ukraine 'On Consumer Protection' No. 1023-XII of 12.05.1991.

2. Pricing, taxes and fees

Prices are shown per person or per team, as indicated at checkout. The total price includes applicable taxes and service fees; any additional fee is disclosed before confirmation.

3. Cancellation and rescheduling

Cancel or reschedule by emailing contact@brynter.com or calling +380 509 497 5898. Terms depend on the scheduled session and are confirmed before booking. Unless your confirmation states otherwise: cancellations more than 48 hours before the session receive a full refund; later cancellations may be non-refundable; one reschedule is allowed up to 24 hours before the session, subject to availability.

4. Late arrival and no-show

Late arrival may shorten the session. A no-show without notice may be treated as a late cancellation and may not be refundable.

5. Refunds

Approved refunds are returned by the original payment method within 10 business days. If a service is not provided, you may request a refund or replacement.

6. Corporate bookings

Corporate and team bookings may be governed by a separate written agreement. Unless varied there, this policy applies.

7. Complaints and contact

Send complaints to contact@brynter.com or +380 509 497 5898. We respond within 30 days. Consumer information is available in Ukrainian; this English version is additional, per Law of Ukraine 'On Ensuring the Functioning of Ukrainian as the State Language' No. 2704-VIII of 25.04.2019.

8. Legal framework

We comply with Law of Ukraine 'On Electronic Commerce' No. 675-VIII of 03.09.2015, Law of Ukraine 'On Consumer Protection' No. 1023-XII of 12.05.1991 and Law of Ukraine 'On Personal Data Protection' No. 3624-IX of 12.03.2024.