Safety & Age Policy

Age guidance and supervision

• Under 12: not admitted, even with an adult.
• 12–15: a parent or guardian aged 18+ must stay in the room.
• 16–17: unaccompanied only with written guardian consent given before the session.
• 18+: standard admission; ID may be checked.

Horror and scare warnings

Rooms may include darkness, sudden loud sound, strobe lights, theatrical smoke, confined spaces and crawling. Performers never touch players; do not touch performers or props. A safe word briefed at the start stops the game immediately.

Physical requirements

Players must walk, climb stairs and pass narrow openings unaided. Not suitable in pregnancy, or with epilepsy, heart conditions, panic disorders, severe claustrophobia or limited mobility. Tell the gamemaster of any condition. Alcohol and other intoxicants are not permitted.

House safety rules

Arrive 15 minutes before your slot; late arrival shortens the session. Follow gamemaster instructions and the marked emergency exit. Do not force props, doors or locks; damage may be charged.

Booking, cancellation and complaints

Before reservation we disclose the room description, total price, payment terms, date and place of service, and the cancellation and refund rules. Rescheduling is possible up to 24 hours before the session; later cancellations follow the disclosed rules. Complaints: contact@brynter.com or +380 509 497 5898, answered within 10 business days. Consumer information is also provided in Ukrainian per Law of Ukraine 'On Ensuring the Functioning of Ukrainian as the State Language' No. 2704-VIII of 25.04.2019; this English text is additional.

Data and cookies

Age confirmations and guardian consents are processed to run sessions safely under Law of Ukraine 'On Personal Data Protection' No. 3624-IX of 12.03.2024. Non-essential cookies require prior consent, which may be withdrawn at any time.